Technical Support Services
In addition to standard product maintenance support, Evident Software also provides a set of training and professional services, to help our clients with software deployment, customization and management. These services are optional and are beyond the scope of the standard software maintenance agreement.
You can obtain technical support for your Evident Software products under a maintenance agreement by logging onto the Wiki, contacting us via phone at 973-622-5656 Ext. 787 or email support@evidentsoftware.com.
Evident Software Technical Support help desk is staffed from 8:00 AM to 6:00 PM EST, Monday through Friday, excluding company holidays.
Maintenance UpdatesMaintenance updates are provided to customers to continuously enhance the quality of their deployment environment. This includes patches to the existing product version, including related documentation. All customers current on maintenance are eligible to receive updates and upgrades at no additional charge during the course of the maintenance agreement. |
